Library Customer Service Corner

Ingenta and EBSCO – Activating Your Subscriptions Together

Did you know that your EBSCO subscription agent can manage journal subscription activation via Ingenta on your behalf?

As an EBSCO customer and registered user of Ingenta, you can request access to your subscriptions through EBSCO.

Please contact: ejournals@ebsco.com quoting your Ingenta CID number*, EBSCO account number and journal titles.

*If you do not know your Ingenta CID number, please contact help@ingenta.com, with "Request for Ingenta CID number" in the subject line, including institution name and address.

Your subscription agent will send Ingenta's Library Customer Services Team a list of your journal subscriptions, which will be automatically activated for your Ingenta account.

If you have any specific questions about the EBSCO-Ingenta subscription service, please contact our Customer Service team at help@ingenta.com.

Free Online Training Sessions
Each month throughout 2004, our Library Customer Service Team is offering a different training session on making the most of your Ingenta experience. Sessions include:

-An Introduction to Ingenta's Library Services
-Deposit Accounts: Features and Admin Functions
-An Introduction to Managing and Using Ingenta's Email Alerting Service

Please contact Amel.Abourachid@ingenta.com for more information and a detailed schedule of these trainings.

Meet Amel Abourachid, Ingenta's new Library Business Manager
Many of our library customers knew Amel as Manager of Library Customer Service at Ingenta. Recently, Amel has been promoted to Library Business Manager, and in this new role will be aiming to get to know you, our library administrators and your institutions more than ever before. Amel will continue to manage our library customer service team while also working closely with our product development and marketing departments to help deliver relevant quality services to our libraries, and establish new channels of customer communication.

Amel can be reached at Amel.Abourachid@ingenta.com.