Latest IngentaConnect feature: new help forms and FAQs for library customers
Hot off the press! In the last week, we have gone live with some new improved help information on the IngentaConnect website. Firstly, we've put together a series of Frequently Answered Questions to provide information to librarians and their users, on some of the topics which arise most often. The questions have been divided into 4 categories:• Finding content
• Accessing content
• Purchasing content
• General
Take a look and let us know if there are additional questions you would like to see answered here. Not all questions will have an answer which is standard or straightforward enough to post as an FAQ, but we will endeavour to include as many answers here as possible. Contact amel.saghiri@ingenta.com if you have suggestions for questions; we will be updating this page with more questions and answers over the course of the next few months.
Secondly, we've introduced some standard information-gathering forms to assist libraries and users in providing the right information to enable Ingenta's customer service team to offer timely and efficient help. The tailor-made forms cover the following subjects:
• Subscription access to publications
• Article delivery problems
• Registration
• Library administrator help – including payment accounts, subscriptions, collection management, alerting and library branding
The forms can be accessed from the base of the FAQ page.