Issue 7 :: May 2003
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In the public eye

Ingenta will be attending the following shows:

• Special Libraries Association Annual Conference, New York, New York. 7-12 June, 2003 • American Libraries Association Annual Conference, Toronto, Canada. 19-25 June

Eye catchers

World of Information Publishers is offering free online access to all of their publications for the month of June. [More...] • Bentham Science Publishers is offering up to 50% off all direct orders and free online access to all journals published in 2000, 2001 and January-June 2002 . [More...] • Liverpool University Press is offering 50% discount on backfile volume orders, and 6 titles from their Hispanic Studies Textual Research & Criticism series free with annual subscriptions to Bulletin of Hispanic Studies. [More...]

Customer Service Corner

At a Glance: The Ingenta Customer Service Team
Over the years, we have come to know our customers through many phone calls and thousands of emails sent to help@ingenta.com. As some of you may be wondering where each of our team members are located, we would like to introduce ourselves and let you know who we are and where we're based!

Amel Abourachid manages the UK and USA customer service teams from our Bath office in the United Kingdom. Working with Amel to support the Ingenta sites are Claire Hill, Claire Bellamy and Paul Overend. Paul also specializes in supporting our customized library gateways.

In our Cambridge office in the United States are Jonathan Phelan, Heather Jackman and Erin Abraham. Jonathan, Heather and Erin support the Ingenta sites, with Erin specializing in supporting our customized library gateways.

For more information about our customer service team, or for any general help inquiries, please contact us at help@ingenta.com.

Ingenta Posters Now Available
Posters are now available to help you better promote and raise awareness about Ingenta among your patrons. Simply email help@ingenta.com to request posters for your library. Both small and large posters are available.

Library of Congress Workshop - May 2003
In collaboration with the Library of Congress, CAPCON and FEDLINK, Ingenta recently held two workshops for library customers in the mid-Atlantic region. Held at the Library of Congress in Washington, D.C., on May 21st, the workshop featured speakers from the National Academies Library and Ingenta. A combination of demonstration, case study and Q&A rounded out the program.

Specific product training focus was given to the Ingenta customized library gateway and email alerting services. There were attendees from the Library of Congress, U.S. Institute of Peace, National Library of Education, National Institute of Standards and Technology, Urban Land Institute, Pentagon Library, National Academies, FEDLINK and the Executive Office of the President.

Feedback from the workshop has been overwhelming positive.

Interested in hosting an Ingenta workshop in your area? Send an email to help@ingenta.com to inquire about dates and pricing details.