Your Opinion: Results From our Recent Subscriptions Activation Survey
We recently asked many of our library customers who rely on Ingenta to access their institution's online subscriptions to participate in our online survey about the process of online subscription activation. More than 250 institutions responded.Survey highlights include:
• 59.4% of respondents consider electronic access to titles vital to their organizations.
• Only 30% know what their publisher subscription numbers are, but 99% know the title and 90% the ISSN.
• 65.6% find the current ingenta.com subscriptions activation form sufficient for their needs.
• 92.2% use subscription agents (with SwetsBlackwells coming a close second to EBSCO as the most used agent)
• 75.6% of those using subscription agents would be happy for the agent to activate electronic access on their behalf.
Stay tuned for future announcements and articles about how we've changed the process at Ingenta as a result of what we've learned from this survey.
And congratulations to Enrico Martellini from Scuola Normale Superiore di Pisa in Italy. Enrico was the winner of our survey participant prize raffle - an Amazon.com gift voucher.
Did you miss the opportunity to participate in our survey? Please email our customer service team at help@ingenta.com if you'd like to share your opinions with us.
Do you have an idea for a future customer survey at Ingenta? Let us know - we'd love to hear from you. Email help@ingenta.com with your suggestions.