Ingenta Institute Report 2002
"It is crucial to understand user behavior as we move into an era of digital journals. The Ingenta Institute research program of 2001 was an important step forward in bringing to light many of the issues surrounding how people use and will use electronic journals in the future."-Carol Tenopir, Professor of Information Sciences
The University of Tennessee
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Assumptions versus reality: user behavior in sourcing scholarly information
In 2001, the Ingenta Institute carried out the first comprehensive, year-long study of user behavior in sourcing scholarly information. The results are analyzed in seven papers from senior representatives of the academic, library and scholarly publishing communities. Findings include:
• The number of articles involved in document delivery and interlibrary loan is estimated at 300 million items in 2000, over three times the amount predicted by previous studies.
• There is a 15% overlap between document requests and subscriptions.
• Subscribers order more documents than non-subscribers do.
• While readers see the library as the principal source of articles in print, only one-fifth credit the library with responsibility for online material.
• Readers are becoming more self-reliant. A quarter of respondents paid for articles personally by credit card, indicating the importance of convenience for the reader.
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