Seven steps successfully scaled: 2006 renewals update
In our last issue, we introduced the new "seven step" process which we had designed to minimise the impact of renewals on your library customers. We're delighted to be able to report that the program was hugely effective and resulted in our lowest number of lapsed subscriptions ever. Thanks to the cooperation of your subscriptions staff, we were able to accurately renew hundreds of thousands of access licences before the end of the gracing period. The lack of comment on the library listservs about this issue is a testament to our communal achievement.
If you have any outstanding questions about our handling of your renewals or gracing period, please contact your client manager.