The Ingenta Library Outlook
The Ingenta Library Outlook, a regular EyetoEye column, strives to keep our publisher community informed of all of the current product developments and promotions, customer communications and event preparation we're undertaking to reach institutions around the globe, and better serve our library customer community.Recent initiatives include:
Athens Compliancy for IngentaSelect.com
IngentaSelect, our electronic-only service (formerly known as CatchWord.com) became Athens compliant in April 2003. Athens has contacted each of their library administrators in the UK alerting them to our compliancy. This means that UK HE patrons will have an even easier path to follow in reaching your publications on IngentaSelect through Athens’ Web-based, single point of access authentication system.
SLA and ALA Event Preparation
Ingenta will be exhibiting at both the Special Libraries Association Annual Conference in New York, NY, and the American Library Association Annual Conference in Toronto, Canada this June. Special mailings, product promotions and event giveaways are being planned to reach out to both current customers and library prospects. You can find us at SLA at Stand #405 and at ALA at Stand #3303.
Library Usage Statistics Coming Soon
Ingenta is preparing to launch its basic usage statistics package, avilable monthly to all institutional customers this Summer. The statistics will be COUNTER compliant. Stay tuned for more details on the launch date and service features.
Results from our April 2003 Subscription Activation Survey
The Ingenta customer service team contacted 1,000+ libraries who rely heavily on Ingenta for accessing their institutional subscriptions online. Nearly 300 libraries responded to the survey. A full summary of the responses can be viewed by clicking here.
Highlights include
• 59.4% of respondents consider electronic access to titles vital to their organizations
• Only 30% know what their publisher subscription numbers are but 99% know the title and 90% the ISSN
• 65.6% find the current ingenta.com subscriptions activation form sufficient for their needs
• 92.2% use subscription agents (with SwetsBlackwells coming a close second to EBSCO as the most used agent)
• 75.6% of those using subscription agents would be happy for the agent to activate electronic access on their behalf
• 144 respondents also took this opportunity to sign up for our library e-newsletter, EyetoEye
Stay tuned in coming months to learn how we've used this information to make changes to the services we provide.
A Snapshot of our Growing Global Audience
Hundreds of new libraries and institutions around the globe registered in March and April to use Ingenta.com, bringing our total number of institutional accounts to 14, 271 (up 34% from March 2002).
In addition, 13, 295 individuals registered, bringing our total number of individual global registrations to nearly one million. And, 2,261,586 documents were downloaded during the month of March.